TERMS & CONDITIONS
PRIVACY POLICY
A Trillion Smiles is committed to safeguarding your privacy online. We recognize your need for reasonable control of personally identifiable information that you share with us.
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When you order, we need to know your name, email address, mailing address, credit card number and other details to process and fulfil your order. This will be used only for the service you have bought and would not be, under any circumstances, passed on to any other commercial purpose. A Trillion Smiles will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.
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Although we track the total number of visitors to each of our sites in an aggregate form to allow us to update and improve our sites, personally identifiable information is not extracted in this process. Any cookie technology (where our servers deposit special codes on a visitor's computer) will only be used to track non-personal information such as type of browser, operating system, and domain names to improve our visitor's online experience.
SHIPPING POLICY
Our courier partners include TrackOn, DTDC, and India Post for domestic shipments.
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For priority orders, contact us at atrillionsmiles@gmail.com or reach us on +91 9599908144.
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Please note that the processing time for all items with standard shipping is 5-10 days and the delivery time is 2-7 business days. The shipping timeline will differ in case of corporate and bulk orders. The standard shipping charge is INR90 across India.
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The tracking details are updated to your order once it is shipped out from our facility. Please allow 24hrs for the status of the shipment to correctly display at the tracking link. In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of the delivery address, we may contact you on your email address or phone number provided by you.
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Please Note: A Trillion Smiles is not liable for any delays in delivery by the courier partner or Speed Post or on account of any factors beyond the control of A Trillion Smiles. We shall endeavour to ensure timely delivery of your package within the estimated time as mentioned in the order confirmation. In the unlikely event that delivery is not possible for any reasons outside our control, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall inform you of such inability to deliver and look for an alternative or cancel your order.
RETURN AND REFUND POLICY
A Trillion Smiles is thoroughly professional and believes in our valued customers' complete satisfaction and pleasure. We leave no stone unturned to ensure that your gift reaches the desired destination without any impediment damage or delay.
But due to the nature of some of our items, unless they arrive damaged, we can’t accept returns. Hence, we don’t accept returns for Custom/Personalised Orders and Digital Downloads.
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For the remaining products, contact us within 5 days of delivery and the items will be shipped within 14 days. The product must be in the same condition as it was received. An unboxing video from the base packaging is a must to claim damages or missing accessories. After understanding the issue further, we would decide to refund or remake the order for you. In case of a refund, the amount will be transferred back within 3-5 business days.
If you need to exchange it for the same item, send us an email at atrillionsmiles@gmail.com send your item to: Muskan Agarwal (+91 9599909144), 3B094, GC Grand, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh, 201014.
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You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. In case of a refund, the cost of return shipping will be deducted from your refund. The time it may take for your exchanged product to reach you may vary depending on the delivery location.
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If you are shipping an item over INR500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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CURRENCY TRANSACTIONS
PROCESSING ORDERS
Our business hours are 11 am to 5 pm Indian Standard Time (IST), Monday through Saturday. If you need to contact us outside our business hours please email us at atrillionsmiles@gmail.com and we will respond as soon as possible.
CUSTOMER SERVICE POLICY
A Trillion Smiles is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock or available for personalisation and pricing is true and correct. In the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case may be.
INTELLECTUAL PROPERTY
The registered trademark “A Trillion Smiles” is a proprietary trademark of Muskan Agarwal, used under a permitted license by A Trillion Smiles.
The website (www.atrillionsmiles.in) and all content including text and images are owned by Muskan Agarwal. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Muskan Agarwal, is prohibited and will be considered a violation of the IP rights of Muskan Agarwal.
DIMENSIONS OF CUSTOM PRODUCTS
Measurements of custom-made products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
INACCURACIES
We endeavour to present the most recent and most accurate information on our website at all times. However, there may be occasions when some of the information featured on our website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. If you have already been charged for the purchase and your order is cancelled, we shall issue a credit to your account in the same amount.
CONTACT US
Phone: +91 95999 08144
Email: atrillionsmiles@gmail.com
Location: Indirapuram, Ghazaibad, Uttar Pradesh 201014
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All transactions are processed in Indian Rupees (INR).